Refund policy

Return & Refund Policy

At sabgcc.com, we strive to deliver high-quality home decor ornaments and small statue decorations with a satisfying shopping experience. This Return & Refund Policy clearly outlines the terms, conditions, and procedures for returns, exchanges, and refunds for all products purchased through our official website. By placing an order with us, you agree to the policy terms listed below.

1. General Return Eligibility

Customers may request a return or exchange within 30 calendar days from the original delivery date. All return requests must meet the following requirements to be approved:

Products must be unused, unassembled, and in original new condition
All original packaging, foam inserts, cartons, protective accessories, and manuals must be intact and returned together
No artificial damage, scratches, stains, or intentional breakage caused by customers
Products are not marked as final sale or clearance items

We reserve the right to reject returns that do not comply with the above standards.

2. Non-Returnable Items

The following situations and products are not eligible for return or refund:

Products damaged due to improper installation, placement, or daily wear and tear after use
Artificially damaged, modified, or repaired products without authorization
Missing original packaging, accessories, or parts
Clearance, promotional bundle items, or discontinued products marked as non-returnable
Returns submitted more than 30 days after delivery

3. Damaged, Defective or Incorrect Orders

If you receive broken, defective, wrong, or missing items due to our shipping or production issues, please contact our support team within 7 days of delivery. To speed up the processing, please provide clear photos or videos of the outer package, inner packaging, shipping label, and damaged product details.

We will offer free replacement, partial refund, or full refund based on the actual situation, and we will bear the corresponding return shipping fees for qualified quality or shipping errors.

4. Customer-Initiated Voluntary Returns

If you simply do not like the style, size does not match, or change your mind and want to return the item (no quality issues), returns are acceptable within 30 days of delivery under the premise that the product is brand new and fully packaged.

Note: For voluntary returns caused by personal reasons, customers are responsible for return shipping fees. The original shipping cost borne by our store will not be refunded.

5. Return Authorization Process

Please follow the official return process to avoid delayed or rejected refunds:

Contact our customer support team to submit a return application and explain the return reason
Provide required order information, including order number, registered email, and product name
Wait for our official Return Merchandise Authorization (RMA) confirmation
Send back the package according to the designated return address and paste the correct shipping label
Submit the return tracking number to our support team
Wait for warehouse inspection and refund processing

Important: Do not return goods directly without obtaining RMA confirmation. Unauthorized returns may be refused or delayed.

6. Return Address Rules

Our business address is not the return warehouse address. After your return application is approved, we will send you the official designated return warehouse address via email.

Returns sent to the business mailing address will not be accepted and cannot be processed for refunds.

7. Refund Processing Time

After our warehouse receives, inspects, and confirms the returned items meet the return standards, we will initiate the refund within 3–5 business days.

The actual arrival time of the refund depends on your payment method and bank processing cycle, usually taking 5–10 business days.

8. Partial Refunds

We support partial refunds in the following situations:

Individual accessory damage or missing parts of the product
Slight non-influential appearance defects confirmed by both parties
Customer only needs to return part of the items in a bundle order

9. Order Cancellation Policy

Customers can apply for order cancellation for a full refund before the order is shipped. Once the order enters packaging and shipment processing, cancellation is not supported, and you need to follow the return policy after receiving the goods.

10. Exchange Policy

We support product exchanges for defective, wrong-shipped, or damaged items. If you need to exchange for other styles or sizes due to personal preference, you can return the original item and place a new order.

11. Inspection Standard for Returned Goods

All returned home decor ornaments and statues will be strictly inspected by the warehouse. If the returned product is found to be damaged, worn, lack of accessories, or incomplete packaging caused by the customer, we have the right to deduct a certain percentage of the restocking fee or refuse the refund.